Governance
Code of Conduct
CTM maintains standards of conduct that apply to all staff, contractors and partners to ensure integrity and nurture a positive atmosphere of operation. Our key principles are:
- Always act with fairness, honesty, integrity and openness, respecting the opinions of others and treating all with equality and dignity.
- Promote the purpose, vision and values of CTM in all dealings, both internally and externally.
- Observe the laws, regulations and professional standards expected in each country in which CTM does business.
- Provide a positive and valued experience for those receiving our services both internally and externally.
- Take responsibility for your actions and decisions supporting CTM’s policies, procedures and decisions reflecting delegated authority in place across CTM to ensure that you do not exceed the authority of your position.
Privacy Statement
Statement
• Give transparency of CTM’s services;
• communicate the personal information handling practices of CTM and
• give individuals a better understanding of the way we handle their information.
Obligations
This Privacy Policy sets out how we comply with The Privacy Act (commonwealth 1988). In this privacy policy, ‘Personal Information’ means “information or an opinion about an identified individual who is reasonably identifiable: whether the information is true or not; and whether the information or opinion is recorded in a material form or not.
Collection of Personal Information
CTM endeavors to not collect, hold, use and disclose personal information. We will only collect personal information from you or third parties where such collection is necessary and directly related to our functions and activities and will always seek prior approval before doing so.
Use of the Personal Information
When personal information is collected, CTM only use this information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities, and we do not give it to government agencies, private sector organisations or anyone else unless one of the following applies:
• it is required or authorised by law
• the individual has given consent
• it will prevent or lessen a serious and imminent threat to somebody’s life or health
Data Security
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuses. These steps include password protection for accessing our electronic IT system, securing paper files in locked cabinets and physical access restrictions. CTM controls all types of data in compliance to ISO27001.
Access to Personal Information we hold
If an individual requests access to the personal information we hold about them or requests that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason under the amended Privacy Act or other relevant law to withhold the information, or not make the changes.
Complaints
If you think we may have breached your privacy you may contact us to make a complaint using the contact details below. In order to ensure that we fully understand the nature of your complaint and the outcome you are seeking; we prefer that you make your complaint in writing.
For further information about our complaint handling processes please contact us at support@ctmps.com
Cookies
Our website may use “cookies”. A cookie is a small text file that the website may place on your computer to improve your experience. You may choose to disable cookies in your browser but by doing so, you may be unable to access some advanced functions on the website.
Use and disclosure
We do not give personal information collected online to other agencies, organisations or anyone else without your consent unless you would reasonably expect, or have been told, that information of that kind is usually passed to those agencies, organisations or individuals, or the disclosure is otherwise required or authorised by law.
Data Accuracy and Security
We will delete or correct any personal information that we hold about you on request. We take reasonable steps to manage data stored on our servers to ensure data security.
Contact Us
If you have any enquiries or complaints about privacy, or if you wish to access or correct your personal information, please email us at support@ctmps.com or write to:
The Directors,
CTM Professional Services Pty Ltd,
Level 7, 474 Flinders St, Melbourne - 3000.
Changes to this privacy policy
Please note that the privacy policy may change from time to time.
Last updated: November 2022
ISO27001
CTM wants to provide its customers with the assurance that all systems utilized in the delivery of its services are secure, reliable, and continually improved. The CTM Information Security Management System provides this assurance by facilitating policies, processes and the right technology solutions to protect the integrity, confidentiality and availability of data and systems. CTM is committed to maintaining this compliance into the future.
CTM is now ISO27001 certified.
